The Inevitable Results of Hiring a Lazy Nose-Picker
I went to a local fast-food franchise with
my 8-year old son the other day. According
to him they have the coolest toys in their
kids' meals, so as a treat I occasionally
take him even though the food makes my stomach
rumble like Mount Saint Helens.
Here's what I saw as I went in: practically
taking a nap on the counter was a young man
in what may once have been a white shirt
(now splotched, discolored and un-tucked) and
a crumpled tie. He had a cheesy moustache and
a "soul patch."
He could barely rouse himself to look at me.
When he did, he glared at me with very bloodshot
eyes, gave me a quick upward jerk of his chin
as a greeting, and said "Wha's happ'nin."
And then, while waiting for me to order, HE
STUCK HIS FINGER UP HIS NOSE. His manager stood
leaning up against the French-fry warmer, arms
folded, without a care in the world. I was so
shocked my mouth fell open.
Needless to say, my son got his toy from some
other fast food place that day.
I could tell you 3 more stories from this
last weekend alone -
* The salesperson in a clothing store that
ignored me for 10 minutes - I bought shoes at
the store a few spots down at the mall instead.
* The surly counterman at an auto parts who
treated me like a sissy because I didn't know
how to change out the headlamp bulb on my
Camry...wouldn't go back there again if they
were giving stuff away.
* The customer service rep at my (former) web
hosting company who couldn't speak plain English
- while I was wrestling with an email problem
that was costing me sales!
I'll bet you don't need me to tell you the
stories - you probably experience a lazy nose-picker
almost every day of the week.
They can be the kiss of death for the small
business struggling mightily to keep the bottom
line in the black.
Some of them are obvious (like the burger boy)
but others aren't - they dress nicer, show up
pretty much on time, and don't make gross
mistakes. But they're producing much the same
result as the obvious nose-picker through
indifference or repeated ineptness.
DON'T hire them! You can build a system that will
screen them out.
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